FAQ
FAQ
How do I create an account?
To create an account, simply click on the "Create New Account" button at the top right of the ReMIT Online
Academy Homepage, next to the "Login" button. This will take you to a separate page, where you will be
prompted to enter some information about yourself, as well as agree to our conditions of service and honor
code. Once you have done so, your account will have been created, and you will be able to enroll on the
courses of your choice.
How do I enrol on a course?
To enroll on a course, simply click on the course Sign Up button. Your name will be entered as a
participant for the next edition of that course, whose start date is displayed on the Course Start Page.
You will receive a reminder e-mail three days before the start of the course. If you do not receive this
e-mail within 1 day of the course start, please contact the ReMIT Online Academy to confirm the status of
your enrolment on the course.
How can I view and edit my account profile?
Under the "Dashboard" heading at the right of your screen, click on "Profile" Your profile information
will appear on your screen. To edit this information, click on the "Customise this Page" button at the top
right of your screen.
What are the technical requirements to take a course?
In order to take any course of the ReMIT Online Academy, built on the Moodle learning platform, we
suggest the following technical requirements:
- System: Windows XP sp3, Vista sp2, Windows 7 sp1, Windows 8, 10 (or higher),or MacOS X.
- Hardware: 2 GB of RAM and higher for Vista and Windows 7.
- Software: Word processor (e.g. Works, Open Word, Word, Pages), Spreadsheet processor (e.g. Excel,
Numbers, Open Excel), PDF-reader (e.g. Adobe Acrobat Reader).
- Browser: Most recent version of Google Chrome (recommended) or Safari.
- Internet connection: 500kbps and higher.
All course lectures are developed with Articulate Storyline and the technical
requirements to view them are:
requirements to view them are:
HTML5
- Google Chrome (latest version, recommended browser) on Windows or Mac
- Safari 5.1 or later on Mac
- Mobile Safari in Apple iOS 5 or later on iPad/iPhone
- Apple iOS: Articulate Mobile Player in Apple iOS 5 or later on iPad
Accessibility
- Section 508: Complies with
applicable requirements - read more. Internet connection: 500 kbps and above.
COURSES AND MODULES
How do I unenrol from a course?
Unless the course administrator has enabled participants to unenrol from a course, you cannot unenrol
yourself from a course in which you are already enrolled. If the course administrator has enable course
participants to unenrol themselves, you can unenrol using the "unenrol" button located under the "Navigation"
tab to the right of your screen.
Will the answers I give during lectures be counted in my course evaluation?
No. Only the answers you give in the Case Studies will count in the course evaluations. Please note,
however, that you must finish reading all lectures in a course in order to successfully complete the course.
How can I view my progress in a course I am currently attempting?
To view your progress, just look at the progress bar at the top right of the main course screen. Blue
indicates an incomplete section, while green indicates a complete one.
How can I contact my course tutor(s) privately, outside of the discussion forum?
Simply click on your tutor's name in the "Message my Tutor" tab at the right of your screen. You will then
be prompted to write a private message to your tutor, which he/she will then be able to view once you send it.
What is meant by "Only 2 attempts allowed per case study?"
You will be counted as having "attempted" a case study once you have filled in the multiple choice answers
and clicked "Next". You may log off without answering all the questions. As long as you have not clicked
"Next" at the bottom of the case study page, your case study status will be listed as "in progress". Please
note that it will be impossible for you to change the answers you gave to a case study after two attempts.
COMMON TECHNICAL PROBLEMS & OTHER
Who can I contact if I have additional questions?
You can contact the ITC E-Learning support team by clicking on the "Contact Us" button at the top of your
screen, and specifying the type of your question. Your queries will be answered promptly. Please allow for
longer response times during weekends.
The web page seems to get stuck when I try to log in. What should I do?
If the web page gets stuck, try hitting the "Back" button on your web browser and refreshing the page. If
the problem persists, try updating your web browser to a newer version.
The videos in the lecture do not seem to display properly. What should I do?
Make sure you have updated your browser to the newest version. All ITC course videos are currently streamed
from the website www.youtube.com. Alternatively, please refer to the PDF copies of each lecture, listed
under the Resources tab of the respective course. Make sure that your computer is able to view videos
from this website.
How to do it?
If you are experiencing issues, please read and follow the instructions below depending on the browser you're using:
For Firefox: on the top bar, select the button at the far right (three horizontal lines), click on
the question mark at the bottom and then select "About Firefox" (last option on the list). Firefox will
check if it's up to date. Then, please go to this webpage: http://www.mozilla.org/en-US/plugincheck/ There
you can update the relevant plugins for your browser, which are critical.
the question mark at the bottom and then select "About Firefox" (last option on the list). Firefox will
check if it's up to date. Then, please go to this webpage: http://www.mozilla.org/en-US/plugincheck/ There
you can update the relevant plugins for your browser, which are critical.
For Chrome: At the far right end of the browser, click on the icon with horizontal lines and click on About Chrome. If the browser is not up to date, please download the latest version.
For Safari: Please make sure you have the latest version, and if not, download it from http://www.apple.com/support/mac-apps/safari/ We do not recommend using Internet Explorer for viewing the courses.
The lectures do not show. What should I do?
If necessary, please restart the Internet browser you are currently using. All ITC course videos are
currently streamed from the website www.youtube.com. Alternatively, please refer to the PDF copies of each
lecture, listed under the Resources tab of the respective course. Make sure that your computer is
able to view videos from this website.
Can I print the lectures? Do you provide offline copies of the lectures?
Yes, we provide offline copies of each lecture. Please open your course and look for the Resources tab,
located under the lectures, where PDF copies of each lecture can be found.
I have completed the lecture but it does not mark as complete. What do I do?
There can be two reasons for this: either you haven't completed the whole lecture, or while going through
it, you have skipped some slides. If it's not the case, it might be a server response issue, which is
causing the delayed marking of the tick boxes. Try to go through the lecture again or simply wait a few
minutes and then refresh the website.