This course introduces the role of the Trade Support Institution (TSI), the ways in which TSIs are categorised, and the main TSI stakeholders. It details the ways in which a portfolio of services is developed according to the needs of stakeholders, with a particular focus on exporters. This involves segmenting exporters and designing services to serve different exporter types.

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After completing this course, participants will be able to:

• Analyse the client needs assessments performed by TSIs; and
• Match a TSI service portfolio with enterprise needs

Participants who meet the course requirements will receive a Certificate of Achievement issued in electronic format.